Why can't I access my E-Mail?

If you have an e-mail address that ends in sccc.tv, these email accounts can no longer be accessed.

If you have an e-mail address that ends in sccctv.net, Click Here

If you still cannot access your email then you should call our technical support team at:
(843) 546-2200 option 1, and they will assist you in solving your problem.

If you need an e-mail account set up one of our technical specialists can assist you.
Call (843) 546-2200 option 1.

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Why can't I get on to the Internet?

If you have a Motorola modem that looks like this:
Then Click Here.

If you have an Arris modem that looks like this:
Then click here.

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Why can't I get on the Internet with a Motorola modem?

Change in the Internet systems being used may require you to restart some of your equipment in your home that provides your service.

If you only have a Motorola modem and one computer, in order to restart properly, you should:

1. Turn off your computer.
2. Unplug the power to your modem by removing the plug from your electrical outlet. DO NOT UNPLUG THE ROUND CO-AXIAL CABLE.
3. Wait 20 seconds and plug your modem back in to your power outlet. The lights on the front of the modem will flash several times. When the top four lights are on an steady green, your modem is back in service.
4. Turn on your computer. You should now have access to the Internet. If you do NOT, call our technical support department at (843) 546-2200 option 1 and report that you have attempted a restart and it was unsuccessful. The technical support specialist may be able to correct the problem over the phone or there may be a need to schedule a technician to your location.

If you only have a Motorola modem, a wireless or wired router and one or more computers, in order to restart properly, you should:

1. Turn off your computer.
2. Unplug the the power to your router.
3. Unplug the power to your modem by removing the plug from your electrical outlet. DO NOT UNPLUG THE ROUND CO-AXIAL CABLE.
4. Wait 20 seconds and plug your modem back in to your power outlet.
5. Then plug your router back into the power outlet.
6. Then turn on your computer. The lights on the front of the modem will flash several times. When the top four lights are on an steady green, your modem is back in service.
7. You should now have access to the Internet. If you do NOT, call our technical support department at (843) 546-2200 option 1 and report that you have attempted a restart and it was unsuccessful. The technical support specialist may be able to correct the problem over the phone or there may be a need to schedule a technician to your location.

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Who can't I get on the Internet with an Arris modem ?

Change in the Internet systems being used may require you to restart some of your equipment in your home that provides your service.

If you have an Arris modem and one computer, in order to restart properly, you should:

1. Turn off your computer.
2. Do NOT unplug the Arris unit. Instead, use either a ball-point pen or a paper clip and press the button marked "reset" in the back of the Arris modem. This button does not move very much and only requires slight pressure. Hold the button in for at least 10 seconds so that all the lights (except the power light) on the front are extinguished. After you release the button, the lights on the front of the modem will flash several times. When the top four lights are on an steady green, your modem is back in service.
3. Turn on your computer. You should now have access to the Internet. If you do NOT, call our technical support department at (843) 546-2200 option 1 and report that you have attempted a restart and it was unsuccessful. The technical support specialist may be able to correct the problem over the phone or there may be a need to schedule a technician to your location.

If you only have an Arris modem, a wireless or wired router and one or more computers, in order to restart properly, you should:

1. Turn off your computer.
2. Unplug the the power to your router.
3. Do NOT unplug the Arris unit. Instead, use either a ball-point pen or a paper clip and press the button marked "reset" in the back of the Arris modem. This button does not move very much and only requires slight pressure. Hold the button in for at least 10 seconds so that all the lights (except the power light) on the front are extinguished. After you release the button, the lights on the front of the modem will flash several times. When the top four lights are on an steady green, your modem is back in service.
4. Then plug your router back into the power outlet.
5. Then turn on your computer.
6. You should now have access to the Internet. If you do NOT, call our technical support department at (843) 546-2200 option 1 and report that you have attempted a restart and it was unsuccessful. The technical support specialist may be able to correct the problem over the phone or there may be a need to schedule a technician to your location.

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How can I export my old email contacts to my new email account?

Unfortunately, the old email accounts can no longer be accessed.